Privacy Policy
How quote and service information is handled.
JewelGlow Co. respects the privacy of customers and website visitors. This Policy explains how information submitted through our website and communications may be collected, used, stored, and shared.
Information We May Collect
Depending on how you interact with JewelGlow, we may receive your name, email address, telephone number, service/property address, requested services, quote details, photographs or files voluntarily submitted for an estimate, appointment and service information, communications, and information reasonably necessary to prepare a quote, schedule service, provide service, or process a customer request. The website and service providers may also process technical information normally associated with operating and securing a website.
How We Use Information
- Respond to quote requests and evaluate requested services.
- Communicate with prospective and existing customers.
- Schedule and provide services and send service-related updates.
- Maintain customer and business records, prevent misuse, and resolve concerns.
- Protect and secure the website and systems and comply with legal obligations.
Service Providers
JewelGlow may use third-party providers to operate portions of its website, communications, and customer-management workflow. Information may be processed by those providers only as reasonably necessary to provide the relevant functionality or service. JewelGlow does not sell customer personal information for money. The specific providers used may change as business systems evolve; this Policy does not identify providers that have not been verified as part of the current workflow.
SMS and Communications
If you provide a telephone number in connection with a quote or service request, JewelGlow may use it for communications related to your inquiry, quote, scheduling, or service. Where separate consent is legally required for promotional or automated marketing messages, JewelGlow will seek appropriate consent. Consent to promotional text messages is not a condition of purchasing services.
Photographs
Property photographs submitted by customers or created in connection with a service may be used for estimating, documentation, quality control, and resolving service concerns. Promotional use of customer-property photographs is handled separately from ordinary service documentation when appropriate and requires separate authorization.
Security and Retention
JewelGlow uses reasonable measures appropriate to the nature of the information to protect it against unauthorized access, destruction, use, modification, or disclosure. No internet-connected system can be guaranteed completely secure. Information may be retained for as long as reasonably necessary for quotes, service delivery, business records, dispute resolution, legal compliance, and security, after which it may be deleted or de-identified when practical.
Your Choices and Contact
You may contact JewelGlow to ask about information submitted through the website, request correction of inaccurate information, or ask a question about this Policy, subject to legal and operational limits. Contact [email protected]. You may also call (321) 260-2780.
Changes to This Policy
JewelGlow may update this Policy as the website, services, or legal requirements change. The effective date above will show when the current version took effect. Nothing in this Policy limits rights that cannot legally be waived.